Our intention is to provide you with a custom, handmade, modern memorial for your pet. Each urn is designed, made, glazed and fired in our ceramic studio in Catskill, NY by us, Lucie & Meg. Once we receive the photo of your pet, we carefully edit the image on the computer, and send you a mock-up for approval. We then print it onto special paper & transfer the photograph onto an already glazed urn. Your urn is fired in the kiln again, making the photo of your pet a permanent part of the glaze, and the urn. The image cannot be washed off.